Terms and Conditions

Last updated: December 17th, 2024

1. AGREEMENT TO OUR LEGAL TERMS

Welcome to SigmaOne.ai ("Company," "we," "us," or "our"), operated by SigmaOne, LLC. By accessing or using our website, platform, or any associated services (collectively, the "Services"), you agree to abide by these Terms and Conditions (the "Legal Terms"). If you do not agree to all of these Legal Terms, you are prohibited from using the Services and must discontinue use immediately.

These Legal Terms apply to all users, whether individuals, entities, or managed service providers ("you"). We reserve the right to make changes to these Legal Terms at any time. Updates will be communicated via the "Last Updated" date at the top of this page. Your continued use of the Services constitutes acceptance of any modifications.

2. OUR SERVICES

SigmaOne.ai provides an AI-driven agent SaaS solution tailored for Managed Service Providers (MSPs) to streamline operations, automate workflows, and enhance client management capabilities.

You agree to:

Use the Services solely for lawful and intended business purposes.

Avoid engaging in any activities that disrupt or misuse the platform.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at our sole discretion.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

All registration information provided is accurate, current, and complete.

You have the legal capacity to enter into these Legal Terms on behalf of yourself or your organization.

You will comply with all applicable laws, regulations, and licensing obligations.

You will not access the Services for any unauthorized or illegal purposes.

4. USER REGISTRATION

To access certain features, you may need to create an account. You agree to:

Keep your login credentials confidential.

Accept full responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Legal Terms or contain inaccurate or inappropriate information.

5. SUBSCRIPTIONS, PAYMENTS, AND TRIAL PERIOD

Billing and Renewal

Subscriptions are billed on a recurring basis and will automatically renew unless canceled. You authorize us to charge your payment method at regular intervals.

Free Trial

We offer a 14-day free trial to new users. During the trial period, you will have full access to the Services without charge. After the trial ends, charges will apply based on your selected subscription plan unless you cancel prior to the trial expiration.

Payment Methods

We accept:

Visa

Mastercard

American Express

ACH Payments (optional)

Cancellation

Subscriptions can be canceled at any time, but no refunds will be issued for payments already made. Cancellations take effect at the end of the current billing cycle.

6. SMS TEXT MESSAGING

Opting Out

By providing your phone number, you agree to receive SMS messages related to account notifications, updates, and promotions. To stop receiving SMS messages, reply to any message with "STOP". A confirmation message will follow to verify your opt-out request.

Message and Data Rates

Standard message and data rates may apply. These are determined by your mobile carrier and plan.

Support

For assistance regarding SMS messaging, contact us at support@sigmaone.ai.

7. PROHIBITED ACTIVITIES

You agree not to:

Use the Services for any illegal or unauthorized purpose.

Distribute spam, malware, or harmful software through the platform.

Circumvent or compromise the platform's security.

Misuse or disrupt the Services, including automated scraping or excessive API usage.

Violate the intellectual property rights of others.

8. USER CONTENT AND CONTRIBUTIONS

The Services may allow you to submit, upload, or generate content ("Contributions"). By submitting Contributions, you grant us a non-exclusive, royalty-free, perpetual license to use, display, and modify your content for operational and marketing purposes.

You represent and warrant that:

Your Contributions are original and do not infringe on third-party rights.

Your Contributions comply with applicable laws and are not harmful, defamatory, or unlawful.

We reserve the right to remove any Contributions that violate these Legal Terms.

9. PRIVACY POLICY

Your use of the Services is governed by our Privacy Policy, which explains how we collect, store, and process your data. By using SigmaOne.ai, you consent to these practices.

10. SERVICE MANAGEMENT

We reserve the right to:

Monitor usage for compliance with these Legal Terms.

Restrict or terminate access to the Services for violations.

Update, modify, or remove content or features at our discretion.

11. INTELLECTUAL PROPERTY

All content, software, and features provided through the Services remain the property of SigmaOne.ai or our licensors. You may not:

Copy, reverse engineer, or resell any part of the Services.

Use our trademarks, logos, or proprietary information without express permission.

12. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services. We reserve the right to terminate your access at any time, for any reason, including non-compliance with these Legal Terms.

13. MODIFICATIONS AND INTERRUPTIONS

We may modify, update, or interrupt the Services at any time. While we strive for reliability, you acknowledge that occasional disruptions may occur.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SigmaOne, LLC will not be liable for any:

Indirect, consequential, or incidental damages.

Loss of revenue, profits, or data.

Damages arising from unauthorized access or use of your account.

15. INDEMNIFICATION

You agree to indemnify and hold SigmaOne, LLC harmless from any claims, damages, or expenses resulting from:

Your breach of these Legal Terms.

Your misuse of the Services.

Third-party claims related to your Contributions or content.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Legal Terms are governed by the laws of Ohio, without regard to conflict of law principles.

Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in Ohio, and the decision of the arbitrator will be final and binding.

17. CONTACT US

For questions, support, or legal inquiries, contact us at:

Email: support@sigmaone.ai

Phone: 440-397-3000

Address: 4336 Brecksville Road

Richfield, OH 44286